Frequently Asked questions
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Payments
Instant, secure, and automatic — get booked and get paid without delay.
How do I get paid through fibodo Payments?
Payments are processed automatically when clients book or purchase. Funds are transferred to your linked bank account according to your payout schedule.
How do I link my bank account for payouts?
Go to Settings → Payments → Bank Details and enter your account information. Fibodo uses secure verification to confirm your account.
Are payouts instant or is there a holding period?
Standard payouts are processed within 2-3 business days. Instant payouts may be available depending on your plan and region.
Which cards and payment methods are accepted?
Fibodo accepts all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and digital wallets.
Does Fibodo support Apple Pay and Google Pay at checkout?
Yes — both Apple Pay and Google Pay are supported for faster, more secure checkout on all devices.
What are the transaction fees and do they vary by plan?
Transaction fees vary by plan. CORE Starter includes standard processing fees, while higher plans offer reduced rates. Check the pricing page for details.
How are refunds and partial refunds processed?
You can issue full or partial refunds directly from the booking or order details. Refunds are returned to the original payment method within 5-10 business days.
Can I issue credits instead of cash refunds?
Yes — you can offer account credits or vouchers as an alternative to cash refunds, which clients can use for future bookings.
How do I set custom cancellation/refund policies per product?
When creating or editing a product, go to the Policies section and define cancellation windows, refund percentages, and no-show fees.
Can I accept payments in person via the Business App?
Yes — use the Business App to process card payments, cash, or bank transfers on-site. All transactions sync automatically with your account.
Is tipping supported at checkout or in person?
Yes — enable tipping at checkout or in the Business App. Clients can add a tip amount or percentage before completing payment.
Can I charge no-show fees automatically?
Yes — set no-show fees in your product policies. If a client doesn't attend and doesn't cancel in time, the fee is charged automatically.
How do I handle chargebacks and disputes?
Fibodo notifies you of any disputes and provides tools to submit evidence. You can respond directly through the Payments dashboard.
Can I split payments between multiple trainers or locations?
Yes — set up payment splits in Settings to automatically distribute revenue between team members or locations based on percentages or fixed amounts.
Does Fibodo support instalment payments or payment plans?
Yes — create payment plans with custom schedules. Clients can pay in instalments, and you receive funds according to your payout schedule.
How do I export payment history for accounting?
Go to Payments → Reports and export transactions as CSV or PDF. Filter by date range, payment method, or status for easy reconciliation.
Can I set different tax rates (e.g., VAT) per product or location?
Yes — configure tax rates in Settings → Taxes and apply them to specific products, services, or locations. Taxes are calculated automatically at checkout.
Are saved cards tokenised and PCI compliant?
Yes — all card data is tokenised and stored securely. Fibodo is fully PCI DSS compliant, ensuring the highest security standards.
How do I reconcile daily income with bank payouts?
The Payments dashboard shows daily income, pending payouts, and completed transfers. Match these with your bank statements for accurate reconciliation.
Can I accept international payments and in which currencies?
Yes — Fibodo supports multiple currencies including GBP, EUR, USD, and more. Currency conversion is handled automatically at competitive rates.
How are digital receipts sent and can I customise them?
Receipts are sent automatically via email after each transaction. You can customise the branding, logo, and footer text in Settings → Receipts.
Can I restrict payments to specific countries or regions?
Yes — set geographic restrictions in Settings → Payments to block or allow payments from specific countries or regions.
Does Fibodo support SCA / 3D Secure flows?
Yes — Strong Customer Authentication (SCA) and 3D Secure are fully supported to comply with European payment regulations and enhance security.
Can I set minimum/maximum order amounts?
Yes — configure minimum and maximum order values in Settings → Payments to control transaction limits for your business.
How do I handle donations or pay-what-you-want pricing?
Create a product with flexible pricing enabled. Clients can enter their own amount, with optional minimum and suggested amounts.
Can I track payments across multiple staff?
Yes — view payment reports filtered by staff member to track individual revenue, commissions, and performance.
What currencies are supported?
Fibodo supports major currencies including GBP, EUR, USD, AUD, CAD, and more. Set your default currency in Settings → Business Details.
Can I manage taxes or VAT in fibodo?
Yes — configure tax rates in Settings → Taxes. Apply different rates to products, services, or locations, and generate tax reports for compliance.
Bookings
Let clients book you, not your time.
How do clients book a session, class, course, or event?
Clients can book via your website, app, or public booking link. The booking flow shows real-time availability for staff, locations, and resources. Payments, waivers, and pre-screening forms can be collected during checkout.
Can clients reschedule or cancel their own bookings?
Yes. Clients can reschedule or cancel via the booking confirmation email or mobile app. Policies and cut-off times are enforced automatically.
How do I set advance booking windows and cut-off times?
Configure minimum and maximum booking windows per product or service. Set cut-off times for same-day cancellations or changes.
Can I set different capacities per class or event?
Yes. Each class, session, or event can have a custom maximum capacity, including separate limits for in-person and virtual participants.
How are waitlists handled and can they auto promote?
Waitlists are automatically generated when a class is full. Clients are auto-promoted if a slot opens. Notifications are sent immediately to the next client in line.
How do I prevent double-booking across resources or staff?
Fibodo checks resource, location, and staff availability in real-time. Conflicts are prevented automatically at booking.
Can I require pre screening or questionnaires before booking?
Yes. You can add custom forms, questionnaires, or health checks that clients must complete before confirming a booking.
How do I add custom fields to the checkout flow?
Custom fields can be added per product, service, or globally. Collect additional info such as dietary requirements, special requests, or consent.
Can I offer bundles or multi session packs at booking?
Yes. Bundles, multi-session passes, or course packages can be sold and redeemed over multiple sessions.
How do I block out personal time, holidays, or closures?
Use the availability calendar to mark holidays, breaks, or personal time. Bookings will be automatically blocked during these periods.
Can clients book recurring sessions in one go?
Yes. Clients can schedule recurring sessions, weekly or monthly, with automatic reminders and billing.
How are confirmations and reminders configured?
Automatic email or SMS confirmations upon booking. Configurable reminder schedule (e.g., 24h before, 1h before). Option to send follow-ups or thank-you messages.
Can I collect waivers or T&Cs at booking?
Yes. You can attach digital waivers, terms, and consent forms, which clients must accept before finalizing a booking.
How do I handle late arrivals and grace periods?
Configure grace periods for late arrivals. Automatic notifications or cancellation rules can be applied if clients are late.
Can I set geo restricted bookings (location based)?
Yes. Bookings can be restricted by client location or the chosen venue.
How do I manage walk ins alongside online bookings?
Walk-ins can be manually added in the Business App or dashboard. Availability and capacity are updated automatically.
Can I take provisional bookings pending approval?
Yes. Bookings can be marked as tentative, requiring staff approval before confirmation.
How do I embed the booking flow on my website?
Use the Fibodo widget or iframe. Customizable to match your brand colors, fonts, and layout.
Is QR code check in supported for classes/events?
Yes. Clients can check in using a QR code via the app or at the venue.
Can I hide certain services from public booking?
Yes. Services can be marked as internal-only, members-only, or hidden from the public booking page.
How do I handle overbooked or cancelled classes?
Automatic notifications are sent to affected clients. Waitlists are promoted or refunds issued if necessary.
Can I create invite only or members only sessions?
Yes. Sessions can be restricted to specific clients, groups, or membership tiers.
How do I track attendance automatically?
Attendance is tracked via QR code check-ins, app check-ins, or staff input. Reports can be filtered by class, session, or client.
Can I upsell add ons at the time of booking?
Yes. Optional add-ons, equipment, or services can be offered during the booking process.
Scheduling
Let your diary run itself.
How do I set working hours and recurring availability?
Define your standard hours per day in the Planner or Settings. Recurring availability (daily, weekly) can be configured for each staff member or location. Changes automatically update future bookings within the recurring schedule.
Can I create different schedules per staff member?
Yes, each staff member can have individual working hours, breaks, and exceptions. Staff schedules can be linked to locations, products, or services for accurate booking routing.
How do I add buffer times between sessions?
Buffers prevent back-to-back bookings and allow for travel or setup. Can be set per service or staff member, e.g., 15 minutes before/after each session.
Can I set location specific availability windows?
Yes, each location can have its own opening hours and exceptions. Staff schedules can be overridden by location hours if needed.
How do I handle daylight saving changes automatically?
Fibodo automatically adjusts for time zone and daylight-saving changes. Clients see local times for bookings based on their time zone.
Can clients request specific time slots outside my hours?
Optionally, you can allow special requests or provisional bookings. Admin/staff can approve or decline requests outside standard hours.
How do I temporarily close for holidays or maintenance?
Add exceptions or blackout dates in the Planner. All availability will automatically be blocked for the selected period.
Can I display availability in multiple time zones?
Yes, Fibodo shows availability in the client's local time zone. Staff can view schedules in their own time zone to avoid conflicts.
Product Library
Create once. Sell everywhere.
How do I create a new product (1:1, class, course, event)?
Navigate to the Product Library in your dashboard. Click "Add New Product" and select the type (1:1, class, course, event). Configure the name, description, schedule, capacity, and pricing.
Can I duplicate an existing product with all settings?
Yes. Use the "Duplicate" function to copy a product, including schedules, pricing, add-ons, and resources.
How do I add images, videos, and rich descriptions?
Rich content can be uploaded or embedded in the product editor. Supports images, videos, PDFs, and formatted text.
Can I tag and categorise products for discovery?
Yes. Add tags, categories, and keywords to make products searchable on the website or app.
How do I set different pricing tiers per product?
Pricing can be configured for standard, premium, or promotional tiers. Dynamic pricing rules and discounts can also apply automatically.
Can I limit products to specific locations or staff?
Yes. You can assign products to specific locations/venues, specific staff members or teams, and certain membership levels.
How do product changes sync to the website and app?
Changes are automatically synced to your public website, app, and booking widgets in real-time.
Can I make hidden or private products?
Yes. Products can be hidden from public view or restricted to internal/admin use only.
Can I restrict products by membership level?
Yes. Membership tiers can control access to products, events, or exclusive sessions.
How do I bundle products into packages?
Create multi-session packs, course bundles, or event combos. Bundles can include discounts or special pricing.
Can I schedule product availability windows?
Yes. You can define start and end dates, recurring availability by day/time, and blackout periods for holidays or maintenance.
How do I add prerequisites for courses?
Set required prior courses, sessions, or skills before booking a course. Clients are guided through prerequisites automatically.
Can I attach downloadable files to a product?
Yes. Upload PDFs, guides, or resources for clients to download during or after booking.
How do I archive or retire old products safely?
Mark products as archived or inactive. They remain in the system for reporting but are removed from public booking.
Can I A/B test product titles or pricing?
Yes. Fibodo allows split testing for titles and descriptions, pricing levels, and promotional offers.
Planner
Your whole business, in one live diary.
How do I view and switch between day/week/month views?
Use the view selector at the top of the Planner. Toggle between Day, Week, and Month for different levels of visibility.
Can I colour code by trainer, location, or product type?
Yes. Planner items can be colour-coded by staff/trainer, location/venue, or product or session type.
How do I add breaks, buffers, and travel time?
In staff settings, configure buffer times before and after sessions. Breaks and travel time can be set per staff or resource.
Can I drag and drop to reschedule bookings?
Yes. Simply drag bookings to a new time slot or staff member. The Planner automatically checks for conflicts.
How do I add ad hoc/walk in bookings from the Planner?
Click on the desired time slot and select "Add Booking". Choose the client, product, and staff to create a walk-in booking.
Can I assign bookings to different staff or resources?
Yes. Planner allows reassignment of bookings to any available staff or location.
How do I share payment links from the Planner?
Open a booking → click "Send Payment Link". Clients receive a secure link to complete payment immediately.
Can I set recurring appointments in the Planner?
Yes. Set daily, weekly, monthly, or custom recurrence when creating or editing a booking.
How do I sync the Planner with external calendars?
Use iCal/Google/Outlook integration for real-time sync. Supports two-way sync, so changes on external calendars update Fibodo.
Can I print or export my schedule?
Export your schedule as PDF or CSV. Printing is available directly from the Planner view.
How do I see conflicts or overlapping bookings?
Conflicts are highlighted visually. Planner warns when double-booking staff, rooms, or resources.
Can I restrict staff from editing certain calendar items?
Yes. Staff permissions can limit edits to specific bookings, resources, or locations.
How are notifications triggered when I edit a booking?
Changes trigger automatic email or push notifications to clients and staff, configurable per booking type.
Can I set venue capacity and room utilisation rules?
Yes. You can define maximum room capacity, resource allocation rules, and booking limits per location.
CRM
Know your clients. Grow your impact.
How do I import existing clients (CSV or integrations)?
Use the Import tool in the CRM section. Supports CSV uploads and integrations with external systems (e.g., other CRMs or booking platforms).
Can I create custom fields for client profiles?
Yes. Add custom fields for anything from membership IDs to preferences, which can be used in filtering and reporting.
How do I tag, segment, and filter clients?
Use tags to categorize clients (e.g., VIP, new, recurring). Filters allow segmenting clients for campaigns, promotions, or reporting.
Can I view lifetime value and purchase history?
Yes. The CRM shows total spend per client, booking and purchase history, and membership or subscription activity.
How do I record notes and attach documents to a client?
Each client profile supports notes, documents, and images. Useful for tracking preferences, medical notes, or waivers.
Can I set follow up tasks or reminders per client?
Yes. Assign tasks or reminders with deadlines to staff members to ensure follow-ups are timely.
How do I launch referral programs from CRM?
Create a referral campaign targeting clients via tags or segments. Track referrals automatically in the CRM dashboard.
Can I automate birthday or milestone messages?
Yes. Use automation rules to send emails or push notifications for birthdays, anniversaries, or other milestones.
How do I handle GDPR data access and deletion requests?
Clients can request data access or deletion. The CRM allows you to export or anonymise personal data in compliance with GDPR.
Can I merge duplicate client records?
Yes. The CRM includes duplicate detection and merging to maintain a clean database.
How do I export client lists securely?
Export options include CSV, XLSX, or secure API extraction. Permissions and encryption ensure data security.
Can I restrict staff access to VIP or sensitive clients?
Yes. Staff roles and permissions can limit access to specific clients, tags, or segments.
Lead Gen
Turn interest into income. Automatically.
How do I get listed on Fibodo's partner network?
Sign up in the Partner / Marketplace section of your Fibodo dashboard. Provide your service offerings, location, and availability. Fibodo reviews your profile and approves it for inclusion in the network.
Which partner marketplaces does Fibodo connect to?
Fibodo integrates with selected regional and industry-specific marketplaces. Exact marketplaces can vary, so you can check your dashboard for active connections.
Can I promote featured products or time limited offers?
Yes, you can highlight specific products, services, or campaigns. Set start/end dates, special pricing, and visibility rules in your Marketing or Product settings.
How are leads matched to my services and area?
Fibodo uses location, service type, and availability to match leads. Clients are directed to providers who best meet their needs.
How do I track lead sources and conversions?
Lead activity is tracked in the CRM and Analytics dashboards. You can see which channels generate leads, booking status, and conversion rates.
Can I cap the number of leads per week or month?
Yes, you can set a maximum lead intake to avoid being overwhelmed. Excess leads can be held or routed to other providers if enabled.
Can I pause lead intake during busy periods?
Yes, the system allows you to temporarily pause lead intake for any period. Once ready, you can resume automatically or manually.
Marketing
Grow your reach. Fill your schedule. Build your brand.
How do I connect my social accounts?
Navigate to Marketing → Social Accounts in your dashboard. Connect Facebook, Instagram, LinkedIn, or Twitter. Authorize the connection via the platform's OAuth process. Once connected, you can post content and offers directly from Fibodo.
Can I schedule posts and cross post offers?
Yes: Schedule posts in advance on all connected platforms, Cross-post offers, events, or classes simultaneously, Calendar view shows upcoming posts and campaigns.
How do I create printable posters and assets?
Use Fibodo's Marketing → Print Assets tool: Select templates for posters, flyers, or digital graphics, Customize with your logo, colors, text, and images, Export in PDF or image formats for printing or online sharing.
Can I track UTM links and campaign performance?
Yes: Generate UTM-coded links for social media, emails, and ads, Track clicks, conversions, and booking revenue per campaign, Dashboards show ROI and engagement metrics.
Can I collect and display ratings/reviews?
Yes: Clients can leave reviews directly after bookings, Ratings can be displayed on your website or app, Optionally moderate reviews before publishing.
How do I set up referral links and influencers?
Navigate to Marketing → Referrals & Influencers: Create unique referral codes or links for clients or influencers, Track sign-ups, bookings, and rewards from referrals, Assign incentives or discounts to encourage promotion.
Website
Your business deserves a better home online.
Do I need hosting or a domain?
fibodo hosts your website securely; you can connect your own domain anytime.
Can I optimise my site for SEO?
Yes — fibodo includes metadata fields and Google integration to help your site rank higher.
Can I sell products directly from my site?
Yes — your Product Library syncs automatically to your website store.
Client App
Your brand. Your world. Your app.
Can clients use Apple Pay or Google Pay?
Yes — both are built into the app checkout process.
Can clients join loyalty programmes?
Yes — rewards and memberships are integrated into the app experience.
Memberships
Build loyalty. Unlock recurring revenue.
How do I create membership tiers and benefits?
Go to the Memberships section in your dashboard. Click "Create New Tier" and set: Name & description, Price & billing interval, Benefits (access to classes, content, discounts, or special events). Assign tiers to products, content, or events as needed.
Can I offer free trials or intro periods?
Yes, you can configure trial periods for any tier. Options include: fixed days, number of sessions, or limited access content. Clients are notified automatically before the trial ends.
How do I set billing cycles and proration?
Set billing frequency (weekly, monthly, annually) for each tier. Proration is available if members upgrade, downgrade, or join mid-cycle, ensuring fair billing. Fibodo calculates charges automatically and generates invoices/receipts.
Can members pause or freeze their membership?
Yes, members can pause their membership for a set period. Admins can configure limits on pause duration and automated resumption.
How do I restrict content to members only?
In the Content or Product settings, choose "Members Only" access. You can restrict by: Tier level, Expiry date or active status. Non-members attempting access are prompted to join.
Can I bundle sessions and content in memberships?
Yes, you can include 1:1 sessions, classes, courses, and digital content in a single tier. Bundles can have limits on usage or rolling allowances per period.
How do I handle failed renewals and dunning?
Fibodo automatically detects failed payments. You can configure dunning sequences: Email/SMS reminders, Grace periods, Automatic suspension or cancellation after repeated failures. Retry attempts and updates are logged for accounting purposes.
Can I migrate existing members from another system?
Yes, membership data can be imported via CSV or API. Migration can include: Tier assignment, Billing info (tokenised for PCI compliance), Start/end dates and membership history.
Vouchers
Create, share, and track gift cards and offers in seconds.
How do I create single use and multi use codes?
Navigate to Marketing → Vouchers → Create Voucher. Choose Single Use (one redemption per code) or Multi Use (multiple redemptions per code). Assign a code manually or generate one automatically. Set discount type (fixed amount or percentage).
Can I restrict vouchers by product, date, or user?
Yes: Restrict by specific products or product categories, Set validity dates or expiration windows, Limit redemptions to specific clients or client groups.
How do I set gift card balances and expiry dates?
Create a voucher of type "Gift Card". Set the initial balance (amount). Assign an expiry date or leave it open-ended. Balances decrement automatically when redeemed.
Can I generate codes in bulk for a campaign?
Yes, use Bulk Code Generation: Enter quantity, prefix, and code format. Export as CSV for printing or digital distribution.
How are voucher redemptions tracked and reported?
Redemptions are logged in Marketing → Vouchers → Redemption Report. Track: Date of redemption, Client, Product redeemed, Amount discounted. Export reports for accounting or campaign analysis.
Can vouchers stack with rewards or dynamic pricing?
Yes, if enabled in Settings → Discounts & Rewards. You can define stacking rules to: Allow or prevent combining with loyalty points, Apply on top of dynamic pricing adjustments.
Business App
Run your coaching business from your pocket.
Can I manage bookings offline?
While an internet connection is required for live sync, you can view cached data offline.
Can I receive reminders on my phone?
Yes — the app sends push notifications for all bookings, payments, and messages.
Messages
Stay connected. Stay responsive. Stay in control.
How do I enable in app chat for clients?
Turn on the Messaging feature in your Fibodo dashboard. Clients can then send/receive messages via the client app or web portal.
Can I create message templates and quick replies?
Yes. Templates for common replies (e.g., booking confirmations, reminders). Quick replies allow staff to respond faster without typing full messages.
Do message threads link to bookings or payments?
Yes. Threads can attach booking details or payment info. Useful for confirmations, payment follow-ups, or queries about past sessions.
Can I broadcast announcements to a class or group?
Yes. Select a class, membership tier, or custom segment. Send announcements via push notifications, email, or in-app messages.
Can I attach files, forms, or payment links in chat?
Yes. Attach PDFs, images, forms, or payment links directly in messages. Ideal for waivers, invoices, or supplementary content.
How are push/email notifications managed for messages?
Clients receive push notifications if enabled in their app. Email notifications are optional and can be configured per account. Staff can control notification preferences per conversation.
Can I set office hours or auto responders?
Yes. Define office hours and auto-replies for messages outside working hours. Helps manage expectations and reduce response delays.
How do I archive or export message history?
Messages can be archived for record-keeping. Export options allow CSV or PDF downloads of chat history.
Are messages encrypted end to end?
Yes. Messages are encrypted in transit and at rest, ensuring privacy and security.
Can different staff handle the same conversation?
Yes. Conversations can be assigned or reassigned to multiple staff members. Shared threads prevent duplicated responses and maintain context.
Financials
Know your numbers. Control your growth.
Can I integrate QuickBooks or Xero?
Yes — both platforms connect via the Integrations feature.
Dynamic Pricing
Earn more. Automatically.
Can I manually override AI pricing?
Yes — you can freeze or fix prices anytime.
Analytics
See what's really happening. Then act on it.
Which KPIs are available out of the box?
Bookings & Attendance: Number of sessions, cancellations, no-shows. Revenue: Daily/weekly/monthly income, refunds, average transaction value. Client Metrics: New vs returning clients, retention, lifetime value. Marketing: Campaign performance, referral conversions, UTM tracking. Staff & Location Performance: Utilisation, revenue per trainer/location.
Can I build custom dashboards or saved views?
Yes, you can create custom dashboards with drag-and-drop widgets. Save views for quick access or recurring analysis.
How do I segment analytics by channel or campaign?
Use filters to segment data by marketing channel, campaign, referral source, or product. Combine multiple filters to pinpoint trends and ROI.
Can I track cohort retention and churn?
Yes, cohort reports show client retention over time. Track churn by cancellations, non-renewals, or inactivity.
How do I forecast revenue and demand?
Use historical booking and revenue trends to project future demand. Optionally, combine with seasonal patterns or campaign schedules.
Can I schedule automated report emails?
Yes, generate daily, weekly, or monthly reports. Send automatically to your team, accountant, or stakeholders.
Do analytics include attribution for lead sources?
Yes, leads from Fibodo's network, website forms, referrals, or ads can be tracked and attributed. Helps identify which channels drive revenue and high-quality clients.
Can I compare trainer/location performance side by side?
Yes, use the performance comparison tool to view KPIs per staff member or location. Supports colour-coded charts and exportable tables.
How accurate is real time data and what is the delay?
Real-time dashboards update within seconds to a few minutes. Some aggregated metrics (e.g., revenue or marketing data) may have slight processing delays (~5–15 min).
Can I export raw data for BI tools?
Yes, export CSV, XLSX, or JSON for use in Excel, Power BI, Tableau, or other analytics platforms. Includes full booking, client, payment, and product datasets.
Rewards
Turn every visit into loyalty.
How do I set up a points based loyalty system?
Enable the Rewards feature in your dashboard. Assign points per booking, session, or purchase. Define redemption rules (e.g., 100 points = $10 credit).
Can I issue credits for referrals or reviews?
Yes. Rewards can be triggered for referrals, reviews, or social sharing. Credits are automatically added to the client's rewards balance.
How do clients see and redeem their rewards?
Clients view rewards in the app or web portal under their profile. At checkout, clients can apply points or credits toward bookings, products, or packages.
Can rewards expire or be time limited?
Yes. Set expiry dates for points or credits. Time-limited campaigns can create urgency for redemption.
Can I restrict rewards to specific products?
Yes. Limit redemption to certain classes, sessions, or merchandise. Helps promote particular offerings or membership tiers.
How do I prevent abuse or duplicate redemptions?
The system tracks points and redemptions per client account. Prevents multiple uses of the same code or reward.
Can I run seasonal or tiered reward campaigns?
Yes. Configure seasonal bonuses, double points weekends, or VIP tiers. Campaigns can automatically activate and expire on set dates.
Account Management
All your people. Clearly organised. Secure by default.
Help & Support
You're never on your own with fibodo.
Content Creator
Turn what you know into what you earn.
What file formats and maximum sizes are supported?
Video: MP4, MOV, MKV (H.264/H.265 recommended). Documents: PDF, DOCX, PPTX. Images: JPG, PNG, GIF. Max file size: Typically up to 5–10 GB per file depending on your plan.
How do I organise content into series or courses?
Use the Content Library → Series/Courses feature. Group individual videos, sessions, or lessons under modules. Drag-and-drop to reorder content or nest lessons for structured learning.
Can I drip feed content over time?
Yes, schedule content release by date, subscription milestone, or enrolment date. Ideal for courses or membership programs to gradually release lessons.
How do I watermark or brand my videos?
Add custom logos, text overlays, or dynamic watermarks per video. Helps protect against unauthorised sharing.
Can I restrict downloads or enforce streaming only?
Yes, configure videos to be stream-only, preventing local downloads. Restrict access by membership, purchase, or time window.
How do I offer free previews or trailers?
Mark selected lessons or sections as preview in the Content Library. Can be embedded on landing pages or promoted via marketing campaigns.
Can I issue content licences to corporate clients?
Yes, assign bulk access or licences to companies or organisations. Licences can have expiry dates, limits, or group tracking.
How do I track watch time and completion rates?
Built-in analytics dashboard shows per-user watch-time, lesson completion, and engagement. Useful for evaluating content performance or issuing certificates.
Can I generate certificates for completed courses?
Yes, auto-generate custom certificates when users finish a course. Can include branding, course name, and completion date.
Live Streaming
Go live. Get seen. Get paid.
What devices and browsers are supported for streaming?
Desktop: Chrome, Edge, Safari, Firefox (latest versions). Mobile: iOS and Android devices via the Fibodo Client or Business App. Compatible with tablets and smart TVs that support modern browsers.
How do I start a live stream from the Business App?
Open the Business App → Products → Live Event → Start Streaming. Configure title, access settings, and pricing before going live. Ensure your camera/mic permissions are enabled.
Can I charge for live events and handle access control?
Yes, you can set ticketed events or members-only access. Access can be restricted by membership tier, voucher, or direct payment.
Is DVR/recording available and where is it stored?
Live streams can be recorded automatically. Recordings are stored in your Fibodo cloud library, ready for on-demand replay or sale.
Can I limit attendance or create VIP streams?
Yes, set a maximum attendee count. VIP streams can be created using private links or membership restrictions.
How do I manage chat or Q&A during a live session?
Enable in-stream chat or Q&A. Assign moderators or staff to answer questions in real time. Messages can also be linked to client profiles in the CRM.
Can I repurpose live recordings for on demand sales?
Yes, once the stream ends, recordings can be bundled with products, courses, or memberships. Access can be time-limited or gated by payment/membership.
What bitrate or quality settings are recommended?
Recommended 1080p (Full HD) for classes/events. Bitrate depends on audience size; 5–8 Mbps for standard HD. Adjust if your users have slower internet connections.
How do I troubleshoot lag or dropped connections?
Check internet speed and ensure a stable Wi-Fi or wired connection. Close background apps and browser tabs. Lower resolution or bitrate if needed. Encourage attendees to use latest browser or app version.
Can I stream to social platforms simultaneously?
Yes, via RTMP streaming to YouTube, Facebook, or LinkedIn. Ensure compliance with platform terms if charging outside Fibodo.
Custom App
Your brand. Your world. Your app.
Can I update my app after launch?
Yes — fibodo manages updates for new features and OS versions.
Custom Website
Your business deserves a better home online.
AI
Smart automation for your business.
Which tasks can AI automate by default?
Booking management: Auto-assigning staff, sending reminders. Pricing suggestions: Dynamic adjustments based on demand. Marketing: Drafting promotional copy, push notifications, or email campaigns. Client engagement: Automated follow-ups, birthday/milestone messages. Analytics insights: Flagging trends, anomalies, or churn risk.
How do I enable or disable specific AI automations?
Navigate to the AI settings panel in the dashboard. Toggle individual automations on/off per task. Apply rules per product, client segment, or staff role.
Can AI suggest optimal pricing by time or demand?
Yes, AI analyses historical bookings, seasonality, and demand patterns to propose pricing changes. Suggestions can be previewed and approved manually before going live.
Does AI personalise offers by client behaviour?
Yes, AI can recommend targeted offers based on booking history, loyalty points, or engagement patterns. Supports voucher, membership, and product-level personalisation.
How are AI decisions logged or explained?
Every AI action is logged in the audit trail with: Decision type (e.g., price change, message sent), Data inputs used, Timestamp and user override (if applicable). Explanations are presented in plain language for transparency.
Can I roll back or override AI changes?
Yes, all AI changes are reversible. Manual overrides are allowed on pricing, communications, or client assignments.
Does AI use my data for other customers?
No, AI training is isolated per account. Aggregated, anonymised data may inform system-wide improvements, but not individual client data.
How quickly does AI learn from new data?
AI updates from new bookings, cancellations, and client interactions in near real-time. Some models (e.g., pricing prediction) may require hours to stabilise.
Can AI generate marketing copy or messages for me?
Yes, AI can draft: Promotional emails or push notifications, Social media posts and offers, Custom client messages based on behaviour and segmentation. Generated copy can be reviewed and edited before sending.
What data permissions are required for AI features?
Access to: Booking & attendance data, Client engagement history, Product pricing and promotions. Permissions are granular—AI cannot access unrelated personal or sensitive data unless explicitly allowed.
Security
Your data is safe with us.
What certifications does fibodo hold (ISO, PCI, GDPR)?
GDPR-compliant for personal data processing in the EU/UK. PCI DSS compliant for card payments. Industry-standard practices aligned with ISO 27001 principles.
How is data encrypted at rest and in transit?
In transit: TLS 1.2+ encryption for all client-server communication. At rest: AES-256 encryption on databases, backups, and storage. Encryption keys are rotated regularly and securely managed.
What is containerised architecture and how is my data isolated?
Each customer's workloads run in isolated containers. Containers prevent cross-account access, ensuring data separation. Provides scalable, secure deployments with minimal risk of data leakage.
How is access control managed for staff and admins?
Role-based access control (RBAC) limits visibility and actions based on role. Admins can assign granular permissions per module (bookings, payments, reports, etc.). Access logs track every login, modification, and sensitive action.
Is MFA/2FA available for account security?
Yes, multi-factor authentication (MFA) is supported for all staff and admins. Supports authenticator apps, SMS codes, and security keys.
How are security patches and updates handled?
Regular patching schedule for OS, frameworks, and dependencies. Critical vulnerabilities are patched immediately. Updates are tested in a staging environment before production rollout.
How are intrusion attempts detected and reported?
Continuous monitoring with IDS/IPS systems and anomaly detection. Suspicious activity triggers alerts to the security team. Automated blocking and throttling for suspicious IPs.
What is the incident response process?
1. Detection & triage by security team 2. Containment and mitigation of affected systems 3. Root cause analysis and recovery 4. Customer notification if data is impacted (per GDPR/PCI rules) 5. Post-incident review and preventive measures.
Where is my data hosted and in which jurisdictions?
Hosted in ISO-certified cloud data centres. Location options available in EU, UK, and US depending on your account. Data residency rules comply with GDPR, CCPA, and other regional regulations.
How do I report a suspected vulnerability?
Report via the security contact email or portal. Fibodo operates a responsible disclosure program and responds promptly. Critical issues may be eligible for recognition under bug bounty guidelines.
Plans & Pricing
Flexible pricing for every business.
Can I switch from monthly to annual billing?
Yes — annual billing offers savings and can be activated through Account Management.
Can I get a demo before subscribing?
Yes — request a guided walkthrough from the fibodo team before starting your trial.
Are there discounts for charities or education?
Yes — fibodo offers reduced rates for non-profit and educational organisations.