Rewards

Turn every visit into loyalty.

Create a loyalty programme with points, tiers, and perks. Add referrals, challenges, and vouchers to keep customers coming back.

Redemption is built into checkout and member profiles, with balances and benefits synced across Product Library, Planner, CRM, and Payments.

Rewards Hero

Overview

Retention beats acquisition. Rewards gives you the tools to recognise loyal customers, nudge repeat visits, and increase average order value — automatically.

  • Define earning rules: spend, attendances, streaks, referrals, reviews
  • Set redemption options: money‑off, free sessions, upgrades, merch
  • Build tiered programmes with perks (priority booking, VIP events)
  • Issue vouchers/coupons with codes, limits, and expiry policies

Members see balances and benefits in their account; staff can apply rewards at POS or in the booking flow with full auditability.

Key Functionality

Points Engine

Flexible earn/spend rates, multipliers, expiry windows, and liability tracking for finance.

Tiers & Perks

Automatic tier upgrades/downgrades based on points or activity; unlock perks and exclusive pricing.

Referrals

Unique referral links/codes, anti‑fraud checks, and rewards for both advocate and friend.

Challenges & Streaks

Time‑boxed goals (e.g., "4 classes in 2 weeks") with badges, bonus points, and leaderboards.

Vouchers & Promotions

Single‑use or multi‑use codes, percentage/amount discounts, bundles, and gift cards.

Wallets & Passes

Store passes and vouchers to Apple Wallet / Google Wallet; scan and redeem in person.

Member Profiles

Balances, history, and entitlements surfaced in CRM and checkout for instant application.

Messaging Triggers

Automated emails/push: low balance, expiring points, tier changes, new challenges.

Analytics & ROI

Cohort retention, breakage, AOV uplift, referral funnel, and campaign attribution.

Governance

Configurable terms, GDPR‑friendly preferences, audit logs, and fraud detection rules.

APIs & Integrations

Webhooks and APIs for external kiosks, apps, or partner marketplaces.

Why It Matters

Loyalty programs increase visit frequency and lifetime value — without constant discounting.

With fibodo Rewards you can:

  • Reward the behaviours you want
  • Grow via referrals and challenges
  • Redeem rewards seamlessly at checkout
  • Prove ROI with clear analytics

Make good habits stick

Use tiers, streaks, and perks to nudge consistency and celebrate progress — for individuals and teams.

Result: higher retention, stronger community, and more predictable revenue.