Terms and Conditions

fibodo Terms of Use — Users

1. Information About Us

fibodo.com is a website operated by fibodo Limited (“we”, “us”, “our”). We are registered in England and Wales (Company No. 08904097) with registered office at 3rd Floor, 207 Regent Street, London, W1B 3HH.

2. Terms of Use

These Terms of Use (together with the documents referred to in them) govern your use of fibodo.com and the fibodo mobile applications, including any related local or remote software, updates and upgrades (together and separately, the Site). By using the Site you accept these Terms of Use and our Privacy Policy. If you do not agree, you must not use the Site. Breach may result in revocation of access, your account, and services.

We may update these Terms of Use from time to time; your continued use constitutes acceptance of the then-current terms. If you do not agree to changes, stop using the Site.

3. Age

You must be 16+; or
13–15 with parent/legal guardian consent.

Users may add an under 13 profile with restricted functionality; the account holder is responsible for all activity on the account and any linked under-13 profile. By using the Site you represent you meet these requirements.

4. Users and Services

The Site connects individuals seeking sport and activity experiences with activity providers (Providers).

We provide the platform, customer support relating to the Site, and facilitate booking and payment for services organised and delivered by Providers (Provider Services). Agreements for Provider Services are between Users and Providers. We are not responsible for providing Provider Services.

Both Users and Providers must register. These Terms apply to Users; separate terms apply to Providers.

The Site enables Users to:

Create and customise a profile;
Add family members for group bookings;
Create/join groups and follow Users with similar interests;
Search Providers/activities by location, activity and availability;
Message Providers;
Book/pay for Provider Services and save to a planner;
Rate Providers and Provider Services;
Use other services added from time to time.

Subject to compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Site for personal use only.

We may suspend access to or close the Site without notice. We do not confirm User identities. You will not use the Site for purposes other than those set out above and finding/contracting for Provider Services.

5. Account Security

You are responsible for all activity on your account. Keep credentials secure; log out when not using the Site and secure your devices. Do not use another person’s account without permission. Notify us immediately of unauthorised use or security breaches. We are not liable for losses due to password disclosure.

6. Safety and Feedback

Exercise caution when messaging Providers and meeting others. Feedback may assist but is not a guarantee of quality, reliability or trustworthiness. You are responsible for your own safety and checks. We are not responsible or liable for online/offline interactions with Users, Providers, or third parties.

7. User Accounts

Accounts are free. Provide true, complete, and up-to-date information and avoid offensive/misleading usernames. We may refuse access at our sole discretion.

8. Booking Provider Services

Follow on-screen instructions to pay.
You must have permission to use the selected payment method.
You will provide information required to process orders.
Accepted payment methods may change without notice.
A screen/email acknowledgement constitutes a Booking Confirmation.
On Booking Confirmation, payment is taken; you authorise us to charge your card for Provider Services and to validate your card details.
If a Provider cancels, you will receive either (a) a full refund within 14 days; or (b) a voucher/credit.

Discounts

Package Rates (e.g., “4 for 3”) where expressly stated.
Discounted Services for short-notice bookings where expressly stated.

By booking you agree to the payment conditions in Schedule 1 (User Payment Conditions).

9. Prices and Payments

Unless stated otherwise, prices include VAT and we accept Visa/Mastercard debit/credit cards. Price changes apply prospectively; existing Booking Confirmations are unaffected. If site prices are incorrect and you do not proceed, the Provider must offer either (a) a full refund within 14 days; or (b) a voucher of equivalent value.

You confirm the card is yours and sufficient funds/credit are available. Your statement will show a fibodo debit and booking reference. We may place a temporary £1.00 authorisation to verify your card. We use third-party providers to process payments and employ encryption to protect data.

10. Cancellations and Refunds

You may cancel within 14 days of booking unless within 48 hours of the activity start (Refund Window); you’ll receive a refund or may choose credit/alternative services.
After the Refund Window, refunds are not required; alternatives are at the Provider’s discretion.
If the Provider cancels or services were not provided, notify us within 3 days; we will refund or offer credit/alternatives if available.
If services are received within 14 days of order, you waive the right to cancel for those services. For multi-service orders, accepted services (no complaint within 48 hours) are non-refundable.
Cancel via My Bookings. If the Site is unavailable, email contactus@fibodo.com or call 0207 043 0043.
Chargebacks: if a transaction is reversed, we may investigate, withhold payments to the Provider, and seek losses/expenses if the chargeback is fraudulent or mischievous; repeated abuse may lead to account termination.
You will assist us, at your expense, in any payment investigations; you permit us to share relevant information with the Provider and financial institutions.

11. User Obligations

Do not use the Site to procure regulated/controlled/banned services.
We are not responsible for Provider Service quality; feedback is at your risk.
Do not avoid or attempt to avoid paying our fees.
Do not invoke chargebacks unless fraud is genuinely suspected.

12. Acceptable Use Policy

Do not decrypt, extract, reverse-engineer or decompile the Site; use it only as a single product; rights to updates replace prior rights.
The Site contains confidential/proprietary information; all IP rights are owned by us/our licensors.
Do not use the Site unlawfully or fraudulently.
Do not:
- remove proprietary/copyright notices;
- include any portion in other software; or
- enable unauthorised parties to use the Site.
Waive inconsistent rights to the extent permitted by law.
Do not create modifications/derivatives; any such works vest in us and you will execute documents to effect assignment.
Do not transmit viruses/malware; do not damage/interfere with the Site.
No spam or unauthorised promotions; do not infringe, harass, harm minors, impersonate, or misuse personal data; post only good-faith comments.
Do not use contact details obtained via the Site to harass anyone.

13. Our Liability

We do not review or control Provider listings/content and are not a party to Provider–User transactions. We supply the Site with reasonable skill and care but otherwise provide it “as is” without warranties (to the extent permitted by law). We are not liable for: (a) actions of other Users/Providers; (b) interruptions; (c) lawfulness of listings/services; (d) accuracy of information by Providers/Users.

To the extent permitted by law, we exclude implied terms and are not liable for loss of data, revenue, profit, opportunity, goodwill, reputation, or any indirect/consequential loss. Information on the Site is not advice. Our total liability to you is limited to £100. Nothing limits liability for death/personal injury due to negligence, fraud, or other non-excludable liabilities.

14. Indemnity

You will indemnify us, our affiliates, directors, officers, employees, agents, licensors and suppliers against all claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from third-party claims related to your access or use of the Site or information you provide.

15. Content

The Site and its materials are protected by IP laws. Do not reproduce, distribute, copy or publicly display content (other than your own) except as required for permitted use of the Site.

16. Privacy

We and Providers may process your personal data per our Privacy Policy. Do not use personal information obtained through the Site except to receive Provider Services or as explicitly agreed by the subject. We may disclose your identity to rights-claimants or public authorities upon request.

17. Suspension and Termination

We may suspend/terminate your account or access at any time without notice. We are not liable for such suspension/termination. You may stop using the Site at any time but remain liable for agreed Provider Services. Termination does not affect accrued rights/liabilities.

18. Linking

You may link to the Site home page fairly and legally without suggesting association/approval/endorsement. Third-party links are for information only; we are not responsible for their content or any loss/damage from their use.

19. Access

Do not use scrapers, spiders, robots or other automated means without our written consent, and do not interfere with the Site or place undue strain on our infrastructure.

20. Other Important Terms

We may assign/sub-contract/transfer our rights/obligations if your rights are not affected; you may not without our written consent.
If any term is illegal/invalid/unenforceable, the remainder remains in force.
No waiver by us of any right/provision is a continuing waiver.
No third-party rights are conferred unless expressly stated.
These Terms constitute the entire agreement and supersede prior terms/representations.
Subject to clause 13.7, you confirm no reliance on prior representations not set out here.
“Including” is not limiting.
Nothing creates employment, agency, partnership, joint venture or profit-sharing.
Governing law: England & Wales. Proceedings may be brought in England & Wales courts or the courts of your residence.

21. Contact Us

If you have concerns about material on the Site, email contact@fibodo.com.